Privacy Policy

Answer360 Telecommunications, LLC (Answer360) is committed to respecting Customer’s privacy. As explained below, Customer’s personally identifiable information will only be used in the context of customer’s relationship with Answer360, including service and billing functions and informing Customer of products and services of potential interest. On various Answer360 web pages Customer can order services, make requests, and register to receive materials or support. The types of personal information collected at these pages are name, username, contact and billing information, transaction, and credit card information. Data collected online may also be combined with information provided during ownership registration of Answer360 products and services. In order to tailor subsequent communications and continuously improve products and services, Answer360 may ask Customer to voluntarily provide information regarding Customer’s personal or professional interests, demographics, product experience, and contact information. Answer360 will not sell, rent, or lease Customer’s personally identifiable information to others. Except as may be required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to a customer or others, Answer360 will only share the personal data the Customer provided with business partners who are acting on Answer360’s behalf to complete the activities Customer requested. In that event, Answer360’s business partners will be governed by Answer360’s privacy policy with respect to the use of this data. Should a company not governed by Answer360’s privacy policy requires Customer’s personal information, Customer’s permission will be initially obtained, unless seeking Customer’s permission is inconsistent with legal guidelines or legal requirements. The use of any shared data will be governed by the company’s respective privacy policy.

Answer360 uses Customer’s information to better understand customer needs and continuously improve the level of service provided. Specifically, Customer’s information is used to help complete a transaction, to communicate back to Customer, to update Customer on service and benefits, and to personalize Answer360’s web site. Credit card numbers are used only for payment processing and are not utilized for other purposes. From time to time, Answer360 may use Customer’s information to contact Customer for market research or to provide Customer with information thought to be of particular interest. At a minimum, Customer will have the opportunity to opt out of receiving such direct marketing or market research contact. Where applicable, Answer360 will also follow local requirements such as allowing Customer to opt out from receiving an unsolicited contact. Answer360 strives to keep Customer’s personally identifiable information accurate. Every effort is made to provide Customer with online access to Customer’s registration data so that Customer may update or correct Customer’s information at any time. Answer360 is committed to ensuring the security of Customer’s information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, appropriate procedures are in place to safeguard and secure the information collected online. Answer360 uses encryption when collecting or transferring sensitive data such as credit card information.

Answer360 may also collect certain non-personally identifiable information when Customer visits Answer360’s website. Answer360 accomplishes this through the use of “cookies” or tracking mechanisms that collect this type of information. If Customer does not want this to happen or wants to know when it does happen, Customer’s browser should be set to warn Customer or to block cookies (although blocking cookies may affect Customer’s use of certain sites). In addition, Answer360 or others may use small bits of code called “one-pixel gifs” or “clear gifs” embedded in some web pages to make cookies more effective.

Answer360 has put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information Answer360 collects online. However, no transmission of data over the Internet is guaranteed to be completely secure. While Answer360 strives to protect Customer’s information, Answer360 cannot guarantee or warrant the security of any information Customer transmits to Answer360. Any such transmission is done at Customer’s own risk. Neither people nor security systems are foolproof, and people can commit intentional crimes, make mistakes or fail to follow policies. Although Answer360 takes certain precautions, Answer360 does not guarantee security. Additionally, it may be possible for third parties to intercept or access transmissions or private communications unlawfully. Customer assumes the risk of any failure of security and agrees to do what Customer reasonably can to promote security.

Cookies

Answer360 websites may use cookies to collect certain kinds of personal Information about Subscribers or users. For more Information on how Answer360 uses cookies and choices available to Subscribers and users please contact us.

Mobile Phone / SMS

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Data Collection: We collect your name and mobile phone number when you sign up for SMS updates.

  • Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.     

  • Data Security: We protect your data through encryption and secure storage measures to prevent unauthorized access.

  • Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

  • Opt-In: You may opt in by using interactive voice response (IVR) technology, by replying with YES/JOIN to receive updates from Answer360, or by any other originator opt-in data and consent defined by the CTIA.

  • Opt-Out: Reply STOP to any message to unsubscribe from our SMS list. After unsubscribing, we will remove your number from our list within 24 hours.

  • Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Your information is only shared with our SMS service provider to enable messaging.