Business VoIP Frequently Asked Questions
This is a list of questions frequently asked by
customers looking into a360 Business VoIP. We hope these pages help
you answer any questions you have, but please feel free to contact
our sales department at 1-877-360-VOIP or by clicking here if you
have questions not covered by this FAQ.
Why a360 for VoIP?
Call Quality?
How much does it cost?
How long does it take to setup my new service?
How long does it take to add/change my existing service?
What kind of Internet connection do I need?
What equipment do I need?
Who will help me integrate this into my existing network?
What training do I get?
Who can I call for technical help and when can I call them?
Can I keep my existing PBX hardware?
Can I keep my existing telephone handsets?
Can I keep my existing phone numbers?
Can I combine all my offices and remote users under a single unified
phone system?
Is there a Contract Term?
Do I have to purchase my equipment from a360?
What calls are included with the service?
Can I get an international phone number?
Can I record my own greetings?
Can I use my current phone number with the a360 service?
Can I switch my current toll free number to a360?
Can I choose my own toll free vanity number?
How long does it take to activate?
Do I “own” my number? Can I keep my toll
free number if I choose to cancel?
Why a360 for VoIP?
A high-quality VoIP deployment requires multiple crucial Skill sets,
Experience, and Infrastructure rarely found in a single vendor.
a360 provides all of these to ensure your project's successful
outcome.
- Only Tier 1 carriers as partners
- Privately-owned Hosted PBX Platform with redundancy built
in
- ISP with point-to-point circuits that keep your calls
off public internet
- Consulting Service to certify your existing network
for VoIP
- 20+ Years Technology, Network and IP Experience
- One Company, One Monthly Bill, No hassles
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Call Quality?
Call us anytime to hear it for yourself - we use it to run 100% of
our business telecommunications at our offices.
By using a360 Hosted PBX for VoIP service, we custom engineer your
solution end-to-end to have the best voice quality possible.
a360 provides a comprehensive network evaluation to ensure a successful
VoIP implementation.
Top How much does it cost?
a360 has several different pricing plans for your company's specific
needs, starting at only $30 per user per month*.
In one short phone call with your personal a360 VoIP Expert, we
can provide a comprehensive, clear price quote for the plans that
fit your business best.
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We have 2 models for pricing:
Individual Seat Model - ideal for smaller numbers of users
Shared Line Model - Like a PBX, allows sharing of a pool of outside
lines across a larger number of users to minimize costs.
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How long does it take to setup my new service?
New Customers can typically start using their a360 VoIP service within
one week from their
order entry date**
a360 can assist you in getting a more balanced
internet speed or upgrade your current
plan to a more suitable broadband connection in only 2 – 4
weeks
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How long does it take to add/change my existing service?
Existing Customers can add lines, extensions, and additional services
within 24 hours (business day) from order entry date.
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What kind of Internet connection do I need?
We recommend a minimum of Business Class Internet speed (SDSL or
Cable Modem) and in some
cases a T1. We can test your connection to determine if it qualifies
as a VoIP capable service.
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What equipment do I need?
-
Handsets – a360 partners with Polycom,
Linksys, SNOM and Yealink, all leading edge
manufacturers of approved IP Telephones or Adapters
-
Local Area Network - We require a Quality of Service Switch
that prioritizes your internal network traffic.
-
Broadband Modem/Router that supports VoIP Sessions.
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Who will help me integrate this into my existing network?
a360 will provide any necessary implementation support. We take pride
in being available for our customers and to ensure their VoIP implementation is a pleasant experience.
Any professional data network resource can provide on-site assistance
with the setup of your internal network. All equipment is shipped ready to plug and play. The VoIP service
setup and configuration is handled by a360 VoIP technicians within
our network.
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What training do I get?
a360 provides a Train the Trainer service for end users and a separate
Training Session for your Administrative Staff. This is all included
with a360’s VoIP service.
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Who can I call for technical help and when can I call them?
Our level 1 support staff is available 24x7 to answer basic level
questions and open trouble tickets for any issues that require
higher level intervention.
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Can I keep my existing PBX hardware?
a360 specializes in a Hosted PBX solution that eliminates the need
for an onsite phone system. Our solution is superior in features,
flexibility and cost to most small business PBX systems.
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Can I keep my existing telephone handsets?
Yes, any analog phone or a360 approved IP phone can be configured to work with
our VoIP services.
We do recommend our customers strongly consider using one of the
a360 IP Phone products.
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Can I keep my existing phone numbers?
Most numbers can be ported. In rare cases, there may be some numbers
that may not be transferable.
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Can I combine all my offices and remote users under a single unified
phone system?
Yes, all users can participate in a single "enterprise" system
regardless of geographical location including the ability to dial
any other user using a three or four digit extension and can be located
from a single company directory.
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Is there a Contract Term?
a360 is the ONLY Hosted PBX VoIP provider than does not require a
contract term.
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Do I have to purchase my equipment from a360?
No, but we recommend buying through a360 to ensure compatibility
and proper configuration.
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What calls are included with the service?
All calls within the US and Canada are included. International rates
vary by country.
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Can I get an international phone number?
We have local service in more than 40 countries. Please inquire for
your specific request.
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Can I record my own greetings?
Yes! You can record greetings yourself by phone or PC, import professionally
recorded greetings or use our default system greetings.
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Can I use my current phone number with the a360 service?
Yes! Simply forward your calls to your a360 number. Or transfer
(port) the number to us entirely. Your existing number will be enhanced
with the powerful business tools offered by a360.
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Can I switch my current toll free number to a360?
Yes. You can transfer (port) a toll free number to a360
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Can I choose my own toll free vanity number?
Yes. You can get a toll free vanity number for your business through
a360. Numbers are subject to availability and the ordering process
for vanity numbers takes anywhere from 7 to 10 days to complete.
There is a $30 setup fee for ordering vanity numbers.
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How long does it take to activate?
Your account
and phone number is activated immediately upon signup.
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Do
I “own” my number? Can I
keep my toll free number if I choose to cancel?
The number you receive upon signup is your own personal toll free
or local number. So long as you have paid for at least one month
of service and your account is active and in good standing, you may
keep your number.
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